You will need to register on the site to place an order.
There are various benefits of creating an account on the HTC eStore, some of the benefits are marketing information on promotions and products, special offers to HTC eStore customers.

You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account.
You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.
All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.
Currently the following payment options are enabled.
  • Credit Cards (Visa / Master)
  • Net Banking across Banks
  • Debit Cards (Visa / Master)
We will shortly be adding American express, Cash on Delivery and EMI options.
Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted.
HTC eStore delivers across the country to over 12000 PIN codes. These deliveries are made through reputed courier companies. Since there is a constant addition of PIN codes, the exact number might vary from time to time.
Deliveries are made through third party courier companies. All deliverable PIN codes are pre populated in the backend.
Serviceable PIN code (area) can be checked from any product page on HTC eStore website.
The option is displayed on the right side of the product information.
In case the PIN code (area) you live in is not a part of the serviceable list, an error message will be displayed.
Orders once delivered cannot be exchanged. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact the service center immediately and the service staff will guide you on the next steps with reference to the replacement of the product.
Orders can be cancelled within 4 hours of placing the order. To cancel your order please chat with us and share your order no# OR call us on 022 – 40174646 with your Name, order no#, order date and your mobile number. Our team will call you and confirm the cancellation.

Customer Service:022-40174646
Customer Service hotline: 9:30 AM to 6:00 PM from Monday to Saturday
(Domestic call rate apply)

Online Support
Online Support Service: 9:30 AM to 6:00 PM from Monday to Saturday