Customer Care

Cancellation & Return

  • Orders can be cancelled within 4 Hours of placing the order. To cancel your order please send us an email on cancelorder@ndslindia.com or call us on 022 – 4017465 with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.
  • Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank and the gateway.
HTC eStore does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing or until your next billing cycle in case it’s a credit card.

You will receive email intimation from HTC eStore about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.